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This research paper aims to develop and validate an enhanced business process improvement methodology (EBPIM) by integrating the DMAIC (define, measure, analyze, improve and control) and the comprehensive business process management (CBPM) methodologies.

A systematic literature review and analysis were conducted to prove the novelty of the research approach and identify the similarities, differences, strengths and weaknesses of the DMAIC and the CBPM methodologies. The EBPIM was proposed based on the analysis results. Then, a focus group approach was used to evaluate and validate the methodology.

The EBPIM consists of nine activities: preparation, selection, description, quantification, modeling, enactment, improvement opportunities selection, analysis and improvement and monitoring. The proposed methodology adopted the systematic and structured process of the DMAIC methodology by having one tollgate between every two activities to check the progress and authorize the team to go to the next activity. At the same time, it has the ability of the CBPM methodology to enhance the interaction between human activities and business process management systems (BPMS).

The EBPIM was evaluated and validated by a focus group of academic professors. However, the main limitation of the proposed methodology is that it is still theoretical and needs to be empirically tested. Therefore, future work will focus on testing the EBPIM in different industries and organization sizes.

From the theoretical perspective, the proposed methodology adds value to the knowledge in the scope of business processes improvement methodologies (BPIMs) by integrating the DMAIC and the CBPM methodologies. It takes advantage of and combines the strengths of the DMAIC and CBPM methodologies. From the practical perspective, the proposed methodology presents a valuable tool that can facilitate the organization’s mission to improve the areas that need improvement using a systematic improvement methodology that will effectively enhance organizational performance (OP).

The BPIMs literature analysis proved that most of the reviewed methodologies could not support all phases of the business process improvement (BPI) activities. It was concluded that integrating the DMAIC and the CBPM methodologies is a novel approach. The proposed methodology will enhance the efficiency of both methodologies, fill the gaps that may exist in both of them and lead to better results in terms of BPI.

Existing supply chain (SC) performance models are not able to cope with the potential of intensive SC digitalisation and establish a relationship between decisions and decision criteria. The purpose of this paper is to develop an integrated knowledge-based system (KBS) that creates a link between decisions and decision criteria (attributes) and evaluates the overall SC performance.

The proposed KBS is grounded on the fuzzy analytic hierarchy process (fuzzy AHP), which establishes a relationship between short-term and long-term decisions and SC performance criteria (short-term and long-term) for accurate and integrated Overall SC performance evaluation.

The proposed KBS evaluates the overall SC performance, establishes a relationship between decisions (long-term and short-term) and decision criteria of SC functions and provides decision makers with a view of the impact of their short-term or long-term decisions on overall SC performance. The proposed system was implemented in a case company where the authors were able to develop a SC performance monitoring dashboard for the company’s top managers and operational managers.

The proposed KBS assists organisations and decision makers in evaluating their overall SC performance and helps in identifying underperforming SC functions and their associated criteria. It may also be considered as a tool for benchmarking SC performance against competitors. It can efficiently point to improvement directions and help decision makers improve overall SC performance.

The proposed KBS provides a holistic and integrated approach, establishes a relationship between decisions and decision criteria and evaluates overall SC performance, which is one of the main limitations in existing supply chain performance measurement systems.

This paper aims to identify the pre-design critical success factors CSFs pertaining to different types of construction projects in the rapidly growing city of Dubai, by adopting one of the multi-criteria decision-making (MCDM) tools, analytic hierarchy process (AHP).

A mapping process was utilized to filter and categorize CSFs gathered from a literature review. A total of 5 main and 27 sub-main criteria were derived following RIBA's Plan of Work 2020 (Royal Institute of British Architects). A questionnaire was distributed among experts in the construction industry to assess the development in vicinity of the Sheikh Zayed Road (SZR). An analysis was conducted to prioritize the CSFs as per experts' judgment.

According to the experts' combined judgment, CSFs linked to client requirements (CR) are the most significant at 22.9% priority weight. Overall project review (OPR), project team (PT), project preparation (PP), previous projects feedback and experience (PPF) success factors achieved 21.4, 19.5, 18.9 and 17.2%, respectively. Within CR, sub-CSFs of client consultation and acceptance (CCA), responsibly matrix for stakeholders (RM), client track record (CTR) and client level of service (CLS) were prioritized by the experts.

This work was carried out by respondents based in UAE only, and focused on one urban stretch of Dubai, this could be replicated by employing experts from other countries and other case study areas within Dubai.

This study would significantly have an impact on the education of current and future project managers, planners, engineers, architects and, most importantly, decision-makers on helpful pre-design strategies for enhancing their project success. This research could assist, direct and educate management, as the management provides/manages the necessary resources for projects. Furthermore, management also has the authority to choose project leaders/consultants that will make the project successful.

Consolidating Dubai's phenomenal growth requires prioritizing socio-economic strategies in future development projects at the pre-design and pre-construction stage, which will improve the city's business environment and the quality of life for Dubai's residents. This opens up fresh possibilities over the next few years for integrating robust procedures for successful execution, monitoring and evaluation of future construction developments from the outset.

Although many studies have identified various factors as important for successful building projects, few appear to have done a complete analysis using pre-design criteria to systematically categorize professional views on the relative relevance of CSFs. There is a lack in research examining the factors that led to Dubai's successful construction projects. This study attempts to bridge this gap and provide a prioritized framework reference model to assist project/asset managers and decision-makers.

The purpose is to identify the main characteristics of dry ports (DPs) in Brazil, discussing the role of this logistic player, challenges and opportunities. Furthermore, this study provides a structured framework to drive DP decision-makers, identifying and assessing a network of means–end objectives, which could be replicable to other contexts.

This article approached initially a literature review and exploratory research to discuss the main characteristics of DPs in Brazil. The second step was to conduct a qualitative analysis following the value-focused thinking (VFT) approach in two case studies in Pernambuco state to assess the achievement of the main objectives.

This article identified that the main characteristics of DPs in Brazil are offering additional services with a cheaper storage cost, handling mainly import cargo and being connected to seaports through highways. Moreover, this study resulted in a framework to assess the objectives of DPs, which could be replicable in other contexts, improving the current operations of DPs.

The framework to assess DPs' objectives bridged the gap between the literature and the practice working as a tool to drive decision-makers to improve the current performance of DPs in Brazil. Additionally, the main issues, challenges and opportunities discussed provide managers, policymakers and DPs operators with valuable insights into this theme.

This paper is the first study to present a framework to assess the objectives of DPs as a valuable tool to drive decision-makers to improve DPs operations. From this study, lessons could be learned and the process described could be replicable in other countries.